We recognise we play a big part in people's lives. From the every day to the extraordinary, whatever your journey, our railway family is at your service.
What we value
We keep you at the heart of everything we do.
We encourage teamwork and understanding right across our business to deliver a first-class service.
The safety and wellbeing of our customers and colleagues is at the forefront of all we do.
We say what we mean and we mean what we say, always striving to deliver on our promises.
We’re advocates of making a difference in the world, particularly around sustainability. We’re investing in people and plans to create a greener future.
Our priorities
Our aim is to get you home safely every day.
Our Travel Safe Team is dedicated to promoting safety standards in our stations and on board our trains.
We're also committed to enabling healthy travel choices and raising awareness around mental health through accessible events including support and workshop sessions in local communities.
Did you know one train can remove up to 500 cars from our roads?
Our Sustainability plan shows that by taking the train you’re helping us deliver our net-zero target and promote greener, cleaner choices.
We’re always assessing the impact of ScotRail and our suppliers on the environment, striving for a more sustainable rail service.
We're tackling inequality and strive to provide a service that is affordable, accessible and easy to use.
The railway is for everyone, and we're committed to creating a culture that embraces diversity, inclusion and belonging.
We help connect communities and support businesses across Scotland.
Along with our partners, we’ve invested a combined £4m in the regeneration of disused railway buildings as galleries, shops and other spaces for the benefit of communities throughout Scotland.
